The Customer Care Alliance is a consortium of companies in the customer care measurement and management industry that regularly surveys the impact of customer care. Three national studies have been conducted in the UK since 2004 with the last, representing the views of nearly 8,000 consumers being published last year. This study highlighted that 83% of consumers had experienced at least one … [Read more...]
Measuring satisfaction
March 26, 2009 By Leave a Comment
Surveyboy.net has morphed into Measuring-Satisfaction.com! It's been quiet for the last couple of months (on the posting front) for good reasons (being busy), but behind the scenes John Kemp and I keep saying "we should share that on a blog". So I've set John up with a wordpress login and fingers crossed this will work. Introducing "Measuring satisfaction" For now, read more about John's … [Read more...]
