Online Survey Company in the UK
The survey questions that you ask your customers or employees are only half the answer! While it is helpful to know 59% of respondents were either satisfied or very satisfied overall, the results are much more actionable when you can identify that this score is 77% for respondents in Bristol, Southampton and Reading but falls to just 45% for London. There are two ways to get this level of … [Read more...]
The Chartered Institute of Personnel and Development's (CIPD) latest quarterly employee survey, published on the 5th May, reports the lowest level of employee satisfaction since they started their study in April 2009. This latest report shows an overall net satisfaction score of +34 (calculated by taking those giving a positive, less those giving a negative score). Other findings this quarter … [Read more...]
Last week John received a copy of the National Churches Trust's Survey report detailing how the UK's church buildings are maintained, funded, managed and contribute to their wider communities. Surveylab are proud to have been part of this very useful research - we built and hosted the micro-site and the online survey, helping the National Churches Trust and McKinsey and Co. to transform their … [Read more...]
Can the AV vote be easier online? It's May, and this usually means at least someone, somewhere, in the UK is standing for election, except this year we also get to take part in the Alternative Vote referendum. Some critics/bystanders/politicians argue that "AV" is too complicated and that normal people will be confused casting their vote under AV. Which got me thinking about online survey … [Read more...]
Offering expert advice for designing and implementing online survey best practice. We share our experiences working in the fields of customer satisfaction and employee engagement research.
