Online Survey Company in the UK
The hot news today is that British Gas is being fined £2.5 million by Ofgem for its poor complaint handling performance – particularly for their small business customers. The ofgem press release dated 27th July 2011 can be viewed here. As an aside, I wish there was an Ofgem monitoring the Royal Mail who have failed to respond to a Surveylab complaint for over two years! It’s quite a … [Read more...]
Laser printer toner doesn't smell very nice, but that's not why printing questionnaires causes big headaches in the office when conducting an employee survey. You want to conduct an employee survey, whether it is to measure your organisation's strengths as an employer of choice, measure/track employee engagement or identify areas for improvement. Your CEO supports the project. You have the … [Read more...]
Once you have know exactly what your employee survey is setting out to achieve (the objective), a common mistake is to jump straight to designing the questionnaire content. This is a major part of designing a feedback study for sure, but it is essential to plan the communications before any questions are committed to the page. Why? Because the success of any employee survey depends on the … [Read more...]
Users who log onto our (their) survey's online reports today will find a new feature - the word cloud - that quickly summarises verbatim/open-ended questions. What is a word cloud? It is a visual interpretation of a count of the number of times a word occurs in some selected text (in this case, our survey's verbatim comments). All the common and little words such as “the”, “in”, … [Read more...]
