Online Survey Company in the UK
Whether planning a new customer survey in 2012 or preparing to re-field a past study, here are five tips to improve the customer feedback programme in your organisation. 1. Are you measuring what’s important? Does your survey generate actionable data, or is it a scorecard that simply allows you to pat yourself on the back when the results are published? If your survey wasn't reviewed during … [Read more...]
I was bowled over last week when John told me how much a potential client reported a competitor was quoting to conduct their employee survey. It was a lot! Occasionally, one of our potential clients has a similar reaction to Surveylab's quote (which usually falls between £1,000 and £3,000) - they think "but there are a plethora of services where I can do it myself for £50!" Comparing … [Read more...]
It turns out that this is my eleventh post on the subject of how to conduct an employee survey. Yet, the analysis (and reporting) is the most important part of the survey process! This stage is central to the success of your survey, and future employee surveys... Set Expectations for Delivering Feedback Reviewing results is a relatively straight forward task, but a comprehensive analysis can … [Read more...]
