Online Survey Company in the UK
Last summer, John and I wrote a How-To guide aimed at H.R. Managers and Advisors to help improve their employee surveys (or conduct a successful first survey if they haven't used a survey in the workplace before). A lot of the content from the guide has been added to and published on our blog. Below is a quick overview of those posts: Getting started with Employee Surveys A summary of the … [Read more...]
If you're not into maths and statistics, then staring at survey results which show this is up and that is down might leave you scratching your head... A while ago, I came across some excellent (and simple) guidelines that can help managers identify whether changes in their survey results over time are important or not. We often use similar approaches when we help a client make sense of their … [Read more...]
If I asked you what happens behind the scenes when a customer completes a satisfaction/experience survey (and hits submit or returns the questionnaire back to the organisation), how would you answer? The responses are collated, the data aggregated and results churned out. Some proper analysis follows, reports produced, culminating in discussions and investigations, changes and improvements. … [Read more...]
Recently, I have stumbled upon a couple of articles and blogs suggesting that social media is the future so drop your survey and measure sentiment on twitter instead (I paraphrase). Everyone wants to play with the shiny new toy, and besides, surveys never worked, did they? A well designed customer feedback survey will deliver actionable data. If the survey is used simply to tell your staff how … [Read more...]
