Surveylab Limited is a UK-based online survey company that offers professional questionnaire design, fielding (hosting) and reporting services. Started in 2003, we are a small, dedicated and friendly team able to offer flexibility that bigger agencies or automated service providers cannot.
Our ethos is simply to deliver great online surveys.
View our client page for examples of some of the companies we work with.
Surveylab is a member of ESOMAR and we abide by the ICC/ESOMAR International Code of Marketing and Social Research Practice. We are co-founders of the Customer Care Alliance in Europe and are members of the Marketing Research Global Alliance (MRGA).
All our surveys and data are hosted on our own web-servers, maintained and installed at Telstra's LHC Data Centre in Docklands, London.
About the principals
Dan Wardle
(Co-founder, Managing Director)
Dan has nine years experience designing, coding and supporting internet services, mostly for survey tools. His career has always been in I.T. (specialising in database systems) before moving into research when he joined TARP Europe in 1999. As Head of IT, he led the product development of TARP's web 'popup' survey tools and the migration of its paper-based reporting to an online platform.
Today, Dan leads Surveylab's technical team, overseeing the design of new tools and clients' projects.
John Kemp
(Co-founder, Customer Services Director)
After a career in financial services, John was National Customer Care Manager for Abbey National. He then moved into consulting in 1991 that led to Head of European Consulting for TARP.
John has been a regular speaker at numerous conferences and delivered customer care workshops throughout North America and EMEA. His whitepapers and articles have been published in leading industry press such as Customer Management and the International Journal of Customer Relationship Management.
John is responsible for Surveylab's marketing and customer support. He is usually the first point of contact for new business and frequently provides consultancy support particularly for customer and employee satisfaction / loyalty research.
Joanna Lawson (Head of Research)
Jo has been a market researcher for the past fifteen years, with involvement in both quantitative and qualitative studies across the customer satisfaction, retail, FMCG (fast moving consumer goods), medical and e-commerce fields.
For the last ten years she has worked for Taylor Nelson Sofres, initially with the Family Food Panel, then moving to the Healthcare Section where she headed up a team of staff running ad-hoc international qualitative studies for a wide range of healthcare sector clients.
Jo has brought 'big agency' research skills and expertise to the team, which has further enhanced Surveylab's capabilities. Usually, Jo works on consulting projects, particularly qualitative research studies and consumer panels, and is regularly involved in customer satisfaction survey programmes.
Company Information
Surveylab Limited is a company registered in England and Wales, company number 4741566. VAT Registration Number: 814 8323 35. Click here for registered office address and contact information.
Services
- Custom Online Survey Design
- Online Survey Consulting
- Customer Satisfaction Surveys
- Workplace Surveys for HR/Employees
- Survey Email Management
- Consumer Panel Management
- Onsite Survey Training Workshops
- Outsourcing for Research Agencies
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