Why Surveylab?

There’s more to fielding a survey than simply writing good questions.

1. Experts in web-based surveys

   Surveylab has been creating and managing online surveys since 2003, and its principal staff have been designing and building research studies using online methodologies since 1999.

2. No technical skills required

   Surveylab is responsible for all of the technology – the survey programming, graphic design, databases, web-hosting, mail-merging emails, and the reporting are taken care of – not burdening your IT department with another project to manage and support.

3. Less time implementing, more time … (strategising)

   Because we are responsible for all of the technology, you have more time to focus on your job.

4. The best results often come from collaboration

   We work closely with our clients, most often working with the client instead of for the client. Combined with our hands-on personal service, you will have all the benefits of an experienced online research team close to hand.

5. Flexibility

   Our size allows us to be more flexible to our client’s needs than other agencies/service providers. Our survey technology can be adapted to meet almost any requirement or new function.

6. Customer and employee satisfaction measurement experience

   Surveylab’s founders have over 20 years experience in customer and employee satisfaction research across a wide range of industries and different methodologies. This helps us to understand different requirements and develop the right survey solutions for your organisation.

7. Secure, fast & reliable survey hosting (UK based)

   Surveylab owns and manages its own hardware and security (there are no third parties sharing disk space or services on our servers). Our web servers and data are located in the UK in a high security environment, with dual power grids, full UPS, etc. and monitored for uptime 24/7.

8. Better response rates

   Our profressionally designed, attractive, easy to complete surveys give more robust data and improved response rates than a botched questionnaire or rushed email survey campaign.

9. Increased Quality Assurance

   Surveylab conducts a comprehensive Quality Assurance (Q.A.) process to avoid errors – in effect, you have another set of eyes reviewing and double-checking your work, before it is released for your customers / colleagues / the universe to see.

10. Learning and Improving

    The Internet and research methodologies are constantly evolving; and so too is Surveylab. We are constantly reviewing and developing our products and tools, and continue to improve our services to deliver successful surveys for our clients.

Read testimonials and what our clients say about us: