Chart: Impact on feelings about the workplace whenI feel part of a team

They think it’s all over…

But actually, building a strong team is often just the start Whether we have loved the Euro’s or loathed them, there a lesson I am going to keep from it all. Like so many, I have been inspired by what Wales have achieved – their solid team performance will have a lasting impression on both […]


8 Employee Engagement ideas that really work

Before I joined Surveylab, I was responsible for delivering Service Excellence at Eaga PLC. This is how I first came to know Surveylab (from 2004 they helped me collect, report and understand the feedback from both Eaga’s customers and employees). The surveys were invaluable, helping us to identify and track what was working and where […]

SAFC Diversity Survey screenshots

Diversity surveys made easy

Surveylab has just completed a fans’ diversity survey for Sunderland AFC. At the business end of the season, while teams are vying for promotion, a place in Europe, or battling to avoid ‘the drop’, Surveylab was racing against the clock to setup and field Sunderland AFC’s Diversity Survey. To achieve equality in football, it is […]

Example of (lack of) employee engagement

Caring about our work: Thoughts inspired by #EngageSummits 2016

We spend so much of our time at work, it is crucial that we enjoy it. Work defines us. We talk about ourselves and other people in terms of “what we do”. For example, when we describe our grandparents, we almost certainly use their profession to describe them. Last week, I attended the Employee Engagement […]

Survey result: The senior managers are good role models for upholding the organisation's values

Having a ‘pop’ at senior management

Just one in four HMRC staff have confidence in senior management! This is today’s news in the FT and the Guardian. Sadly, this isn’t extraordinary. Sure, it’s disappointing and the figures sound very low, but these findings are not polar opposite to other organisations, whether in the public sector or a commercial company. There is […]

Developing and Driving Staff Engagement in Colleges

Staff Engagement in Colleges: the challenge ahead?

Colleges in the Further Education Sector are under increasing pressure every year to continue to deliver excellent education that will help young adults transition from school into work or university – while facing massive changes to the Sector, and all the time with ever-fewer resources. How do you achieve more with less? It starts with […]


How I persuaded my Finance Director to care about Employee Engagement

In 2004 I was Director of Service Excellence at Eaga, and back then my Finance Director (an often intransigent man who believed engagement was the domain of ‘fluffy HR’ and not the accountants), asked me to prove all this engagement stuff – in fact “show me the money!” I took this as both a challenge […]


Allow customers to give honest feedback

This post was first published in 2010, but I still see this approach six years later and remains as relevant today as it did back then! Point of sale research is pointless! When I picked up my new car from our local dealer a couple of days ago I struggled to suppress a smile when the […]


Presenting Employee Survey Results: Introducing the Score Index

Which sounds better? 25% of employees would definitely recommend their employer as a place to work 60% of employees would recommend their employer as a place to work Both figures are correct. The figures come from our UK Workplace Study (see chart below), but the first reflects the smaller group that feels much more strongly. […]


What is Employee Engagement and how do we measure it?

What does Employee Engagement mean to you? I am willing to bet your answer contains the words commitment and motivated, infers performance and mentions understanding of objectives or the business context. The slide below is from a survey we conducted amongst HR managers and directors in colleges across the UK. It shows a word cloud […]


People come to work wanting to do a good job

When we conducted our very first UK Workplace Study back in 2012, one result that surprised me more than others is that employees want to do a good job. Answers to “I am committed to delivering quality work”UK Workplace Study 2015 Almost 9 in 10 said they are committed to delivering quality work, and some […]


How we conduct our UK Workplace Study

Surveylab conducted its UK Workplace Study for the third time in 2015. The survey was conducted amongst a random selection of people living and working in the UK via a research panel. This year, the survey was opened-up to include part-time employees and, as in past years, the participants come from a range of industry […]


Five tips to increase your survey’s response rate

If you are planning an employee survey in the weeks or months ahead, then a lot of your thinking, time and effort will go into the design of the questionnaire, the reporting and what happens after. Below are five practical tips to make sure the communications to staff about the survey are part of the […]


What is a good response rate for an employee survey?

Is anything less than 90% an acceptable survey response rate?! Why have only 21% completed my survey? Generally, employee surveys get higher response rates than customer or market research surveys*; typically in the range of 50-70%. Mark collated all our employee surveys’ results at Surveylab over a twelve month period to find that our average […]