Online Survey Company in the UK
It turns out that this is my eleventh post on the subject of how to conduct an employee survey. Yet, the analysis (and reporting) is the most important part of the survey process! This stage is central to the success of your survey, and future employee surveys... Set Expectations for Delivering Feedback Reviewing results is a relatively straight forward task, but a comprehensive analysis can … [Read more...]
This was a question asked at the Stop Doing Dumb Things conference at the end of November as part of a discussion about measuring engagement - albeit asked more generally as how can we prove engagement makes a difference? Lots of comments, views, ideas and more questions ensued, exploring the customer engagement in particular. Yet, the employee engagement side has been bugging me ever since so … [Read more...]
Once the invitations to your employees (or customers) have been sent, don't just leave your survey to run its course. I always get a sense of achievement every time we launch a survey for a client. Yes, it is a major milestone in the project, but now we also start to see something meaningful come out of all our and our client's hard work... At Surveylab, we monitor the first few responses … [Read more...]
In the build-up to the Stop doing dumb things... to our customers and our people unConference, we have shared the summary findings of the UK Customer Care Survey that we conducted in 2008. Each year between 2004 and 2008 we pretty much saw the same results - consistently good customer service is hard to find! If you're looking for the PDF summary it can be downloaded here (or click on the … [Read more...]
Your survey is "final", it's been converted into its online form and looks great, but before you send out emails (or letters) to all staff asking for their time, you need to run through some final checks. Complete the survey yourself, answering each question for real. Read everything on the screen. You need to carefully check detail - do questions make sense? Find typo's, are instructions … [Read more...]
'Verbatim' questions that ask for comments or description can be very powerful devices in an employee survey. They bring supporting evidence to results or a reasoning behind a score, and they offer an opportunity to identify any issues that were not covered by the questionnaire. Keep in mind that analysing the comments received - even one hundred comments - can be time consuming, so ask … [Read more...]
The answer is yes This question is a little like arguing "Which is best: Microsoft or Apple (or Google, or Linux)?" - people fervently defend their scales, and not only about how big the range is, but should there be a midpoint (so now we're arguing about 4 point scales not 5) or should the scale display numbers or descriptive labels (a.k.a. Likert scale). My advice to anyone pondering … [Read more...]
The content of an employee survey will vary according to the survey's purpose (or objectives). For example, an employee engagement survey has a very different focus to a questionnaire evaluating the impact of a merger or change in structure in the business. It is possible to conduct an employee survey asking only a handful of questions - Gallup has designed a survey to measure employee … [Read more...]
When a friend asks "do you know a good [plumber / builder / garage / osteopath]?" they are really asking for a recommendation. Your friend trusts your opinion more than a name and number pulled out of the Yellow Pages. The question infers many things - are they trustworthy, reliable, good value, good quality, etc. so when you respond you are subconsciously taking what you know about your friend … [Read more...]
On the face of it, conducting an employee survey in-house is cheaper, but it requires a greater investment in time. Shaded area represents the minimum of effort (time) [x] is Surveylab! When you factor in the time investment and other benefits, outsourcing is more likely to look excellent value. What are the benefits of outsourcing to a survey company? Expertise, technical capability, … [Read more...]
