It's easier than ever to create and host an online survey. How do we get good quality responses, especially when we don't have the contacts to take part?
If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
What happens when you need insight and feedback from staff but your organisation’s track record with staff surveys has not exactly been a success? For some, the disappointment was a poor response rate. For others, the results simply weren’t what they hoped for. Probably, nothing happened. Whatever the reason, for […]
Benchmarking the results of your employee survey helps you get a feel for where the organisation is. And yet too often it leads to inaction. In the worst case, results are justified or explained away, instead of action being taken to improve things.
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list...
11. Do what you say you'll do
12. People thrive in the right environment
13. The ones we don't remember...
What were you doing two decades ago? Before mobile phones had internet and stole all our time? Twenty years ago, we started Surveylab. I’ve been racking my brains for what are the top 20 lessons we’ve learned, but keep getting sidetracked by “ooh, do you remember … ?” So, the […]
Survey comments are a gold mine. They provide detail, depth, and verbatim insight from the source. But when there are so many the process is daunting - how do you make sense of all the voices?
In this post we explain how we measure happiness and engagement, and how how to use this to get useful insight from our survey data, in the same way that it's reported for the NHS.
It's easier than ever to create and host an online survey. How do we get good quality responses, especially when we don't have the contacts to take part?
If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
What happens when you need insight and feedback from staff but your organisation’s track record with staff surveys has not exactly been a success? For some, the disappointment was a poor response rate. For others, the results simply weren’t what they hoped for. Probably, nothing happened. Whatever the reason, for […]
Benchmarking the results of your employee survey helps you get a feel for where the organisation is. And yet too often it leads to inaction. In the worst case, results are justified or explained away, instead of action being taken to improve things.
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list...
11. Do what you say you'll do
12. People thrive in the right environment
13. The ones we don't remember...
What were you doing two decades ago? Before mobile phones had internet and stole all our time? Twenty years ago, we started Surveylab. I’ve been racking my brains for what are the top 20 lessons we’ve learned, but keep getting sidetracked by “ooh, do you remember … ?” So, the […]
Survey comments are a gold mine. They provide detail, depth, and verbatim insight from the source. But when there are so many the process is daunting - how do you make sense of all the voices?
In this post we explain how we measure happiness and engagement, and how how to use this to get useful insight from our survey data, in the same way that it's reported for the NHS.