Online Survey Company in the UK
In addition to the new ranking report, we have also enhanced the Score Index report by introducing Section Scores and tidying up the presentation. Any users with a long survey containing multiple sections should find the changes very useful. The basic functionality and calculations behind the Score Index report are unchanged, but questions are now presented in sections and (if enabled), a … [Read more...]
We are very pleased to announce our latest updates to our online reports platform... of which the greatest new feature is the ranking report. This new report enables users to view a question's scores ranked by selected attributes. So, for example, if your reports contain demographic data such as a location, division, department, product, etc. simply select what you want to rank (e.g. … [Read more...]
The last few weeks have been so busy - it's been fun (most of the time, I think) but we have just rolled out a new report on our survey reporting platform - the Score Index report - which addresses the very common requirement in customer and employee surveys to convert a question's results into some form of score. Obviously, not all questions can be scored (no points for being male, or under … [Read more...]
On Thursday the technical team at Surveylab began moving into a new office at the Old Church in Wimbledon. As you can probably guess from the name and photo this is a converted church (I'm guessing of Victorian age). We're hiring too! If you are a recent graduate/about to graduate or looking to start a career in IT check out our Systems Support Analyst vacancy. … [Read more...]
We have just completed an Information Security Audit. In our line of work we process lots of data, most of it on behalf of our clients. For example, we receive sample files that contain lists of customers or employees to whom we will email survey invites and often the sample files contain other demographic data that is merged with the survey responses to be included in the analysis and … [Read more...]
Surveylab is looking for a graduate / recent graduate to join our small and friendly team as a junior web-developer. This is a technical role supporting the production of clients' surveys from database setup to programming and Q.A. The position is full time, based in south-west London (our office is in Epsom but we're scouting for new offices to move our technical team into). Read more on our … [Read more...]
Mystery shopping sounds an ideal job for some people. For me it conjures up images of being asked to go to a store and ask some questions, perhaps buy something which you will then take back, write up a report on the experience. Today, I just want to alert anyone searching for combinations of Mystery Shopping job, Clinton Anderson (also spelt Clintin Anderson) and Surveylab that this is a scam. … [Read more...]
Surveyboy.net has morphed into Measuring-Satisfaction.com! It's been quiet for the last couple of months (on the posting front) for good reasons (being busy), but behind the scenes John Kemp and I keep saying "we should share that on a blog". So I've set John up with a wordpress login and fingers crossed this will work. Introducing "Measuring satisfaction" For now, read more about John's … [Read more...]
The UK Customer Care Study conducted earlier this year asked UK consumers about their experience reporting a problem with a product or service they used. The survey asked customers How do you feel you were treated? The question related to the "most serious problem" that the customer experienced during the year and was asked to all those respondents who contacted the company or organisation at … [Read more...]
The purpose of this blog is to promote the development of customer and employee satisfaction as a management discipline and to encourage its measurement to be included as corporate Key Performance Indicators. Hello, my name is John Kemp and this is our blog about a topic that I am passionate about (yes, passionate) - customer satisfaction measurement and employee satisfaction measurement. I am … [Read more...]
