Surveylab's founders come from a customer satisfaction measurement background, so it is only natural that one of our strengths is designing and managing online customer surveys, whether these are a one-off / annual study or a regular tracking programme.
We have designed surveys that...
- Quantify customer satisfaction and loyalty
- Identify the issues impacting customer loyalty and overall satisfaction
- Benchmark current performance as a baseline for future performance improvement
- Identify customers at risk
- Track and measure performance of customer service teams and agents
- Evaluate the impact of problem resolution and/or complaint handling
- Evaluate website usability
- Monitor service levels provided by third-party/outsourced suppliers
Read our guide to Online Customer Loyalty & Satisfaction Tracking Surveys (Adobe PDF) to get a feel for Surveylab's approach to conducting a regular customer satisfaction research programme.
How to Create a Good Customer Satisfaction Survey
Our consultants will work with you to understand your objectives and then design the questionnaire content. If you have bespoke reporting requirements, we will work to your specifications to develop customised reports.
Surveylab helps with planning the operations required for sending survey emails to customers, and setup tools/processes to make any ongoing, regular activity as automated and easy to manage as possible.
And when your survey launches, it will benefit from the features of our custom survey design to deliver a fast, easy feedback experience to respondents, and accurate, robust results for you to explore and act upon.
Read our overview The next time you are thinking about customer surveys... (Adobe PDF) for a quick guide to examples of Surveylab's capabilities in the design and production of online customer satisfaction and loyalty tracking surveys.
Questions?
Please contact John Kemp or Jo Lawson with any questions or for a friendly chat about your requirements: contact details.
Services
- Custom Online Survey Design
- Online Survey Consulting
- Customer Satisfaction Surveys
- Workplace Surveys for HR/Employees
- Survey Email Management
- Consumer Panel Management
- Onsite Survey Training Workshops
- Outsourcing for Research Agencies
Example surveys
- In-depth study: UK Customer Care Survey
- Quick survey with real-time feedback: Euro 2008 Survey
