Email management services for customer/employee surveys

Often, a researchers' definition of an online survey means email survey. The survey is to be fielded via the internet (hosted on a website), and then emails will be sent to customers/staff/mailing list to invite them to take part in the survey.

Surveylab provides a survey email management service - emailing invitations to a contact list and sending reminder emails as required to non-respondents. These emails can be sent as if from your company or organisation.

Email management includes:

Deduping* email sample
Pre-emailing verification checks
Writing copy
Emailing invites
Managing "do not contact" list
Managing bounce list (failed emails)
Forwarding customer contacts to client
Emailing reminder emails to non-respondents (usually 7-10 days later)
Export of bounce and "do not contact" lists for feedback to client

* Deduping - checking for duplicates

Costs

Email management starts from £325 (excluding UK VAT at 17.5%).

Service Requirements

Email addresses are personal information, and Data Protection and anti-SPAM laws apply that limit the use of emails under certain circumstances. Therefore, email management is only available to

Surveylab clients who have an online survey hosted with us; and
Clients drawing sample* from their own customer or employee database or members/subscribers database

* Drawing sample - selecting/exporting target respondents

At the start of the research project, we will ask a few questions such as how the database is populated (e.g. customers opting-in) and how the sample will be exported (e.g. identifying who will be emailed) before preparing any mailing. We may also ask for proof of opt-in (if applicable).

Surveylab will not send emails to email lists purchased from a third party. If a sample has to be sourced to conduct research, Surveylab works with a number of mail list operators that maintain consumer and business user panels.

Costs

Service Requirements

Services

Example surveys