Press
For further press information please contact Susan Calthorpe at the Clive Davis Partnership on 07812 361308 or our Customer Service Director, John Kemp, on 0845 6121 544.
FRUSTRATED BY CALL CENTRES? TELL THEM YOU'RE WELSH - 67% report they were 'somewhat or very dissatisfied' with their experience of overseas call centres. 7/11/2007
GREAT STATISTICS FOR GREAT STORIES - a quick, credible approach to gaining column inches (surveys can mean great PR). 21/09/2007
THE FIVE FATAL DESIGN FLAWS OF WORKPLACE SATISFACTION SURVEYS - 21/09/2007
Also look out for more findings from the UK Customer Care Survey (links to Adobe PDF) to be published in the coming weeks. 17/10/2007