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Why choose Surveylab?

We deliver effective customer and employee survey solutions. It takes much more than simply transferring a questionnaire from a Word document into some HTML for hosting...

  1. Expertise in web-based surveys
    Surveylab has been creating and managing internet-based survey solutions since 2003, and its principal staff have been designing and building research studies using online methodologies since 1999. We combine techology and research expertise to build highly effective survey solutions.
  2. Customer and employee satisfaction measurement experience
    Surveylab's founders have over 20 years experience in customer and employee satisfaction research across a wide range of industries and different methodologies. This enables us to understand different requirements and target the right survey solutions for your organisation.
  3. An easier way to conduct research
    Surveylab takes care of the technology - the hassles of survey production, fielding, and reporting results become Surveylab's - leaving you to focus on your job.
  4. Close to our clients
    We work closely with our clients, most often working with the client instead of for the client. Combined with our hands-on personal service, you will have all the benefits of an experienced online research team close to hand.
  5. Flexibility
    Surveylab's size allows us to be more flexible to our client's needs than other agencies/service providers. Our survey technology can be adapted to meet almost any requirement or new function.
  6. Better response rates
    We design and build attractive surveys that are easy to complete which leads to more accurate results and increased response rates. We also understand how email marketing applies to emailing survey invites.
  7. Attractive and professional design
    Surveylab's in-house designers revel in the creative part of designing the look and feel of a new survey. Our questionnaires are designed to match both corporate and brand identity as well as being 'respondent friendly'.
  8. Another layer of Quality Assurance
    Surveylab conducts a comprehensive Quality Assurance (Q.A.) process to avoid errors - in effect, you have another set of eyes reviewing and double-checking your work, before it is released for your customers / colleagues / the universe to see.
  9. Secure, fast & reliable survey hosting
    Surveylab owns and manages its own hardware and security (there are no third parties sharing disk space or services on our servers). Our web servers are installed at Telstra's LHC data centre in Docklands, London, in a high security environment, with dual power grids, full UPS, etc. and monitored for uptime 24/7.
  10. Learning and Improving
    The internet and research methodologies are constantly evolving; and so too is Surveylab. We are constantly reviewing and developing our products and tools, and continue to improve our services to deliver successful surveys for our clients.

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