Actionable – robust – cost-effective
With more than ten years’ experience designing and fielding customer surveys online, our team knows customer satisfaction measurement inside out. We build (and design) surveys for annual or one-off customer satisfaction studies as well as ‘tracking’ programmes for fielding regular customer feedback surveys.
Surveylab offers two levels of support for the design and fielding of customer surveys:
- Customer Survey Hosting – for clients who already have their research objectives set and the questionnaire content written, and simply need “technical support” to build and host the online survey
- Customer Survey Design & Field – which includes consultancy to review the research objectives in depth and design the customer satisfaction/feedback study, plus the survey’s programming, hosting, and production of management summary reports.
All of our surveys come with easy-to-use online reports that provide trending, ranking reports and score indices, and can be configured to provide ‘customer at risk’ reporting for customer recovery, email alerts, etc.
- Fully Customised Branding
Let our in-house designers design the survey’s ‘look & feel’ to match your corporate and brand identity. - Merge Results with Existing Data
We can integrate your customer demographic data to enable analysis and reporting by various segments – contact channels/regions/departments/product/etc. - Flexible and Innovative
Both our software, and our services, are flexible – an advantage of staying a small company. Just need survey programming and hosting, or specific fielding or unique requirements? No problem! - Easy-to-use Online Reports
Our reporting tools have been designed for use by non-statisticians. Quickly access results, get department scores or a ranking report, save to PDF or Microsoft Excel and more. Take a tour - Technical Skills Not Required
We have been programming and fielding web surveys for more than 10 years and for some illustrious clients, so you’re in good company. - Real Customer Support and Service
Our ethos is simply to deliver great survey experience, and a large part of this requires supporting clients, new-to-surveys and old-hands alike.
Surveylab manages our monthly customer satisfaction programme and has done so for a number of years. We find them very easy to work with and really value their technical ability.
Marsha Graham, Head of Customer Service, Eaga plc
Costs
Customer Survey Hosting starts from £750 for a one-page survey, hosted for 60 days/up to 5,000 responses (a multi-page survey with 30 questions is £1,400).
Customer Survey Design & Field is more variable depending on the scope of work. A one-off study can be fielded for between £5,000 to £8,000, and a monthly tracking survey from £6,000p.a.
Need anything else?
Additional services we offer that save you time and resources:
- Email Management
We send a personalised email invitation to your customers, and a follow-up reminder after 6-10 days to all non-respondents. Learn more. - Printed Questionnaire Management
Surveylab can manage the printing and sending of invite letters (and printed questionnaires) if required. We also offer data-entry processing of returned questionnaires. Learn more. - Analysis / Production of Management Reports / Briefing
Need further assistance with analysis, preparation of reports, or a management briefing? We’d be happy to help.
Contact Us for more information
Call +44 (0)20 8090 0811 or email hello@surveylab.co.uk today to discuss your next online customer survey.
