Surveylab conducts on-site training workshops that enable non-researchers to understand survey methodology and learn the basic skills to develop their own survey projects.
Surveylab's one day workshops are designed to help the non-research professional get to grips with implementing and managing customer surveys or employee opinion research. The workshop can be tailored to meet individual organisations requirements and objectives. The training is equally suited for questionnaires fielded by post and online/email surveys
At the end of the day, participants will have covered topics on how to:
- Design a focused questionnaire that meets research objectives
- Consider sampling to ensure results are representative
- Ask the right questions to understand what drives satisfaction and loyalty
- Make best use of email when fielding surveys online
- Interpret survey results and pinpoint issues requiring action
- Identify "Customers at Risk"
- Calculate Customer / Employee Satisfaction Indices to benchmark and track performance
The training is conducted on the clients' premises, keeping costs down and minimising disruption to participants.
Who should attend these training workshops?
Anyone tasked with designing or managing customer satisfaction feedback/measurement studies, who might work in customer care, complaint handling, service/support or quality control.
HR teams and managers responsible for organising an employee feedback programme in their workplace.
What does the workshop cover?
Workshops are customised to individual clients' research and training requirements and include practical case studies and exercises.
Costs
Costs are based on a daily workshop fee of £899*, which provides for up to five participants and workshop materials. Additional attendees are charged at £100 each. A room suitable for training needs to be provided (and arrangements for refreshments).
*Plus travel expenses. Costs are subject to 17.5% VAT in the EU.
More Information / Bookings
To find out more and discuss your requirements and creating a course tailored for your organisation, please contact John Kemp (contact details).
Services
- Custom Online Survey Design
- Online Survey Consulting
- Customer Satisfaction Surveys
- Workplace Surveys for HR/Employees
- Survey Email Management
- Consumer Panel Management
- Onsite Survey Training Workshops
- Outsourcing for Research Agencies
Example surveys
- In-depth study: UK Customer Care Survey
- Quick survey with real-time feedback: Euro 2008 Survey
