WACRA 2007 World Airline Customer Relations Survey
The findings of Surveylab's 2007 study of Airline Customer Relations Departments were presented at WACRA's annual conference held in Bahrain from 21st to 24th October.
An Adobe PDF version of the summary document distributed at the conference is available to all conference delegates and survey participants using the username/password (case-sensitive) already provided.
- Survey Results 4 page overview (filesize: 1MB)
Summary of survey findings handed out at the conference
The following documents may also be of interest to delegates and participants and do not need a password:
- Customer Satisfaction & Loyalty Surveys (1MB)
An overview of Surveylab's capabilities in the design and production of online customer satisfaction and loyalty tracking surveys - UK Customer Care Study 2007
A summary of the Customer Care Alliance's research
Please note that copies of the slides used in John Kemp's presentation in Bahrain will be available to WACRA members via the Members Section of the WACRA website.
If you have any questions about any of the downloads above, or would like any more detailed information, please contact John Kemp (telephone +44 (0)845 6121 544 or email ).