In 2004 I was Director of Service Excellence at Eaga, and back then my Finance Director (an often intransigent man who believed engagement was the domain of ‘fluffy HR’ and not the accountants), asked me to prove all this engagement stuff – in fact “show me the money!” I took this as both a challenge […]

This post was first published in 2010, but I still see this approach six years later and remains as relevant today as it did back then! Point of sale research is pointless! When I picked up my new car from our local dealer a couple of days ago I struggled to suppress a smile when the […]

Which sounds better? 25% of employees would definitely recommend their employer as a place to work 60% of employees would recommend their employer as a place to work Both figures are correct. The figures come from our UK Workplace Study (see chart below), but the first reflects the smaller group that feels much more strongly. […]

What does Employee Engagement mean to you? I am willing to bet your answer contains the words commitment and motivated, infers performance and mentions understanding of objectives or the business context. The slide below is from a survey we conducted amongst HR managers and directors in colleges across the UK. It shows a word cloud […]

When we conducted our very first UK Workplace Study back in 2012, one result that surprised me more than others is that employees want to do a good job. Answers to “I am committed to delivering quality work”UK Workplace Study 2015 Almost 9 in 10 said they are committed to delivering quality work, and some […]

Surveylab conducted its UK Workplace Study for the third time in 2015. The survey was conducted amongst a random selection of people living and working in the UK via a research panel. This year, the survey was opened-up to include part-time employees and, as in past years, the participants come from a range of industry […]

If you are planning an employee survey in the weeks or months ahead, then a lot of your thinking, time and effort will go into the design of the questionnaire, the reporting and what happens after. Below are five practical tips to make sure the communications to staff about the survey are part of the […]

Is anything less than 90% an acceptable survey response rate?! Why have only 21% completed my survey? Generally, employee surveys get higher response rates than customer or market research surveys*; typically in the range of 50-70%. Mark collated all our employee surveys’ results at Surveylab over a twelve month period to find that our average […]

Our UK Workplace Study was conducted during spring-summer 2015. There is no single statement or question that can declare how engaged an organisation’s workforce is. We look at a range of factors …

It has been a very long time coming, but never-mind – I am very pleased to welcome you to our new website! I hope you find it informative and helpful. Looking for an old blog post? We are reviewing the old content (mostly written 2008 to 2013) and will transfer some of the posts onto […]

This article was originally posted on our old blog in July 2012 This is part 2 about creating and managing online surveys in multiple languages. Part 1 looked at how to set up a survey in another language efficiently (to save time and effort), but the implementation is only part of the equation. So here […]

This article was originally posted on our old blog in July 2012. How do you conduct a survey in multiple languages? In theory, it’s a simple challenge – get a translation of the questionnaire, then apply translations… couldn’t be easier! Except it’s not because attention to detail is so important, and probably out of your […]

On the way up to our company gathering for Christmas lunch I scribbled down my recollection of what we’ve done achieved at Surveylab in 2014. I didn’t make a speech, but I thought the numbers might be of interest to our followers and readers. So here goes: In 2014 … We moved into our shiny […]