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Measuring satisfaction

A blog about designing and implementing employee and customer surveys

Category Archives: Customer Satisfaction / Loyalty Surveys

Allow customers to give honest feedback

March 4, 2016
Dan Wardle

This post was first published in 2010, but I still see this approach six years later and remains as relevant today as it did back then! Point of sale research is pointless! When I picked up my new car from our local dealer a couple of days ago I struggled to suppress a smile when the […]

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