Customised Survey Design, Hosting and Reporting
With more than 10 years’ experience managing customer surveys online, we design and build surveys for annual or one-off customer satisfaction studies and employee surveys, as well as ‘tracking’ programmes for fielding regular customer feedback surveys.
Our services include
- Survey design, content and branding fully tailored to your requirements
- Management of emailing survey invites and reminders to the Client’s customers
- White label online reporting (no Surveylab branding if required)
White Label Surveys
A number of consultancies have entrusted Surveylab to manage their clients’ research projects, choosing to use our expertise and survey platform to deliver professionally designed, customised surveys for a range of global brands and corporate clients.
Through these partnerships, we have worked with automobile manufacturers and banks to television companies and universities.
Professional, Engaging Survey Design
All of our surveys have customised look & feel/branding that bring a sense of authority and importance to the project. Surveys are quick and simple to complete, with easy-to-use online reporting that help your team ‘get answers’
Orlebar Brown
Bespoke customer survey for Orlebar Brown – conducted in English and German. This survey carefully followed branding design requirements.
South Gloucestershire & Stroud College
Sutton & East Surrey Water
Evans Cycles
Purina
Customer Satisfaction Tracking, working in partnership with Customer Care Measurement & Consulting LLC, based in USA
Lyreco
Like all Surveylab’s employee surveys, Lyreco’s survey design is tailored to reflect company branding.
VisitLondon.com
Surveylab manage several custom marketing surveys for London & Partners, often integrating images and complex routing questions.
Plymouth Community Healthcare
Daimler Truck Financial
Working in partnership with Customer Care Measurement & Consulting LLC, based in USA
Concern Worldwide
Staff survey fielded to 25 countries
The Original Bowling Company
The Original Bowling Company’s Team Member Survey is conducted each year to all staff in bowling centres across the UK.
Queens Cross Housing Association
What our clients say about us
Having worked in the survey research business for 20 years, I have worked with many data collection vendors and very few ‘partners’. Surveylab is a genuine partner. They take the time and effort to learn our business and understand our unique needs. Their expertise goes beyond programming and hosting. All told, Surveylab provides extraordinary value.
Scott M. Broetzmann, President & CEO Customer Care Measurement & Consulting LLC
Surveylab is a first-rate research organisation. They ensure their client’s brief is accurately reflected in the end product. The back-end is simple to use and can drill into astonishing detail. Fantastic team and I will happily use them again!
Thandi Hasa, Membership Manager, Association of Colleges
Without exception, from the initial contact right through to follow up 3 months after closure of the survey, the whole team at Surveylab have been consistently professional and responsive and I would recommend Surveylab without hesitation.
The simple reporting tools have meant that we had real time access to the progress of the survey and have been able to feedback the results to staff and the Corporation very swiftly. Ultimately this has allowed us to progress improvement plans without any delay.
Moira Foster-Fitzgerald, Chief Group Services Officer, South Gloucestershire and Stroud College
Surveylab is fantastic. It is a painless experience and they are extremely helpful every step of the way. I have not found a more helpful and professional service that will try and understand the issues for your organisation.
Annette Rowe, Director of Service Excellence Eaga PLC
Surveylab provided an excellent service – I commend them on their patience and the very real support they provided during the initiation of the project and survey set-up. The actual survey process and reporting was seemless and very professional. They have been a pleasure to work with.
Nigel Johnson Coach, HR Management Consultant, Development Matters
I am delighted that I chose Surveylab to assist our organisation with our global staff survey. The support they have given throughout the process was excellent and we have managed to triple our response rate compared to previous surveys. I strongly recommend Surveylab. They are very professional, always there for you and a pleasure to work with! We are certainly planning to use them again in the future.
Mascha Murphy, HR Manager, Concern Worldwide
When we conducted our first employee engagement survey we were pleased to find a local company to run it for us. Surveylab ensured they understood our business, they supported us throughout the process and continued providing valuable support long after the survey had closed. They offer a professional service that is exceptional value for money.
Sarah Brown, Group HR Manager, Sutton & East Surrey Water
Our experience with Surveylab was very positive all round. The staff survey arrangements were tailored to our organisation and very effective – we got an 80% return. Staff found the survey straightforward and had confidence in the system. The results were easy to understand and Surveylab were prompt to help whenever a query arose. They made a potentially complex undertaking as straightforward as possible!
