Customer
Surveys

Quick, insightful and cost-effective.
With 20 years' expertise in online customer surveys, we believe there’s no better option.
From luxury car manufacturers to pet foods, pharmaceutical companies to the construction industry. Surveylab designs, hosts and manages customer surveys for clients large and small.

These can be one-off pieces of in-depth research, or part of an ongoing customer satisfaction or performance-tracking programme.

Our customer surveys can flex any way you want

  • Fully managed and customisable
  • Expert support and guidance in asking the right questions
  • Clear and engaging design, incorporating your branding
  • 'Customer at risk' alerts
  • Secure hosting, with all data held in state-of-the art, UK data centres
  • Easy-to-use, real-time reporting

Our team of research and IT experts look after the technical details and communications (email invitations and reminders). This frees you up to focus on the business.

Survey analysis and reporting options

Some clients prefer to review survey results themselves, using our online reporting tools. Others ask us to run the analysis, generate scorecards and create summary management reports to support internal meetings and action plans.

Whatever level of support you need, we're here to help.

Case Study:

Their reports have taken us to a different level

Tracking customer satisfaction at Ideal Heating