lab notes ... the Surveylab blog
Thoughts on what we've seen or been up to. Could be useful.
February 28, 2024
It's easier than ever to create and host an online survey. How do we get good quality responses, especially when we don't have the contacts to take part?
January 5, 2024
About ten years ago, we ran an online study in 13 countries, and languages, for the Private Label Manufacturers Association. We have run a lot more surveys for PLMA since, and I just asked Joe, our main contact there, why do they choose Surveylab?
January 3, 2024
If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
October 26, 2023
What happens when you need insight and feedback from staff but your organisation’s track record with staff surveys has not exactly been a success? For some, the disappointment was a poor response rate. For others, the results simply weren’t what they hoped for. Probably, nothing happened. Whatever the reason, for […]
October 24, 2023
In my online survey should I make all questions compulsory to answer? Yes / No.
What if I've not planned for your answer? Do you...
October 12, 2023
Benchmarking the results of your employee survey helps you get a feel for where the organisation is. And yet too often it leads to inaction. In the worst case, results are justified or explained away, instead of action being taken to improve things.
August 22, 2023
You asked for honest and candid feedback in your employee survey, and now you're unpicking some quite negative comments. What's the story? And what do you do?
July 27, 2023
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
July 13, 2023
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list...
11. Do what you say you'll do
12. People thrive in the right environment
13. The ones we don't remember...
June 28, 2023
What were you doing two decades ago? Before mobile phones had internet and stole all our time? Twenty years ago, we started Surveylab. I’ve been racking my brains for what are the top 20 lessons we’ve learned, but keep getting sidetracked by “ooh, do you remember … ?” So, the […]
June 7, 2023
Observations experimenting with ChatGPT to summarise survey comments left us wondering what's missing?
May 31, 2023
Survey comments are a gold mine. They provide detail, depth, and verbatim insight from the source. But when there are so many the process is daunting - how do you make sense of all the voices?