If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list...
11. Do what you say you'll do
12. People thrive in the right environment
13. The ones we don't remember...
What were you doing two decades ago? Before mobile phones had internet and stole all our time? Twenty years ago, we started Surveylab. I’ve been racking my brains for what are the top 20 lessons we’ve learned, but keep getting sidetracked by “ooh, do you remember … ?” So, the […]
If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list...
11. Do what you say you'll do
12. People thrive in the right environment
13. The ones we don't remember...
What were you doing two decades ago? Before mobile phones had internet and stole all our time? Twenty years ago, we started Surveylab. I’ve been racking my brains for what are the top 20 lessons we’ve learned, but keep getting sidetracked by “ooh, do you remember … ?” So, the […]